Download Ebook Fundamentals of Performance Improvement: Optimizing Results through People, Process, and Organizations
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Fundamentals of Performance Improvement: Optimizing Results through People, Process, and Organizations
Download Ebook Fundamentals of Performance Improvement: Optimizing Results through People, Process, and Organizations
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From the Back Cover
Fundamentals of Performance Improvement is a substantially new version of the down-to-earth, how-to guide designed to help business leaders, practitioners, and students understand the science and art of performance technology and successfully implement organizational and societal change. Using the Performance Improvement / Human Performance Technology (HPT) model, the expert authors explain step-by-step how to spot performance indicators, analyze problems, identify underlying causes, describe desired results, and create workable solutions."It does not matter what function you align yourself to in your organization, this book allows you to tap into the secrets that drive organizational success. Several books work to define what is performance improvement and performance technology. This one also provides insights into the Why? And How?"—Cedric T. Coco, CPT, SVP, Learning and Organizational Effectiveness, Lowe's Companies"Fundamentals of Performance Improvement is full of practical models and tools for improving the world by partnering with customers, clients, constituents, and colleagues. It provides a path forward for successful transformation and performance improvement at personal, group and collective levels. It is a must read for leaders and consultants seeking to advance opportunities in new and emerging situations."—Diana Whitney, PhD, president, Corporation for Positive Change"If you have an interest in performance improvement, this is simply the best available book on the topic. It addresses the science and craft as well as the intricacies of how to improve workplace performance. Van Tiem, Moseley, and Dessinger have incorporated into this work the best available research on the Certified Performance Technology (CPT) standards and process." —James A. Pershing, Ph.D., CPT, professor emeritus, Workplace Learning and Performance Improvement, Indiana University"Its international flavor, with practitioner comments and examples drawn from across the world, enhances its appeal as more and more professionals operate in an increasingly global context."—Daljit Singh, Asia Pacific Director of Talent Management, Baker & McKenzie, Sydney, AustraliaThis book includes premium content that can beaccessed from our Web site when you register at www.pfeiffer.com/go/vantiem using the password professional.
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About the Author
Darlene M. Van Tiem, PhD, CPT, CPLP, is an associate professor emerita at the University of Michigan–Dearborn and faculty member of Capella University. Previously, Van Tiem served as Human Resources Training Director for Ameritech (now AT&T) Yellow Pages and Curriculum Manager for General Motors Technical Curriculum. James L. Moseley, EdD, LPC, CHES, CPT, is an associate professor at Wayne State University's College of Education Instructional Technology Program. In addition to teaching, he serves as both an internal and external consultant in program evaluation, performance improvement, and health education. Joan C. Dessinger, EdD, CPT, is the founder of The Lake Group, a performance improvement consulting group that has partnered with national and international business, education, manufacturing, healthcare, and service organizations since 1985. She is also editor of ISPI's Performance Improvement Journal and co-author of six books for HPT/PI professionals.
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Product details
Paperback: 704 pages
Publisher: Pfeiffer; 3 edition (May 1, 2012)
Language: English
ISBN-10: 1118025245
ISBN-13: 978-1118025246
Product Dimensions:
8.4 x 1.4 x 10.6 inches
Shipping Weight: 3.6 pounds (View shipping rates and policies)
Average Customer Review:
4.4 out of 5 stars
18 customer reviews
Amazon Best Sellers Rank:
#328,868 in Books (See Top 100 in Books)
Very good information. I earned an A in my doctoral course so, I must have learned something from the book.:)
Bougth this as it was a required text fo a class. There are infomrative chapters, worksheets and ID tools that are useful. We also used a lot of the case studies in the book. I good text with useful tools.
I bought this kindle textbook to supplement my course text and it's much better than the required text. The kindle version is easy to use, also.
Fine book. Great condition.
As someone who comes at the Workplace Learning and Performance World from the workplace learning side, I found this book to be unbelievably beneficial. I would recommend this book for anyone who is either looking to become a human performance technologist or someone who just wants to improve her or his workplace.
This new version includes two case studies of each section, which is not provided in the last version. I think this is pretty cool!
This book has a lot of soft advice for performance improvement with no real actionable advice. I found the lack of exemplars particularly frustrating because you have nothing to compare what they are saying to. They gloss over many pieces that they themselves say are critical but don't expand on. It was useless to me.
very good information
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